Calling in for Support

Support requests can be called in as well. By calling 231-881-3123 8-5pm Monday through Friday, After-Hours, dial 231-881-3123 then Press 1.

On the occasion due to a high call volume, you may be directed to a receptionist. In that case they are trained to take down detailed information and make sure the information is submitted into our help-desk. We ask that you provide details of what you are calling for and be as thorough as possible so that we can better assist you.

For Example: Instead of: “My computer doesn’t work have Jim call me as soon as possible,” try; 
“Internet Explorer isn’t working and I have this error pop up and it is only affecting me, It’s not mission critical though, I can still do most of my tasks.” 
  
Or; “As soon as I login into my Point of Sale my screen goes blue and I can’t access anything, we aren’t able to work until I get this up and running. I’ve tried hitting it with a hammer already and still nothing”