IT Support Built for Auto Dealerships
DMS uptime. F&I compliance. Showroom Wi-Fi that actually reaches the back lot. Surveillance that helps you sleep at night. NTS handles the IT so your sales floor and service bays don’t slow down.
Dealership IT Isn’t Generic Business IT
If your IT provider can’t tell the difference between CDK, Reynolds & Reynolds and DealerSocket — or doesn’t know what the FTC Safeguards Rule means for your F&I office — they’re learning on your dime. NTS works with dealerships and understands how downtime in a dealership feels different from downtime in a typical office.
DMS Uptime & F&I Compliance
When CDK, Reynolds & Reynolds, AutoMate or DealerSocket are down, your closers can’t close and your service writers can’t write. We keep your DMS connection stable, monitor it actively, and coordinate vendor escalations when your DMS provider drags its feet. We also help your F&I office meet the FTC Safeguards Rule — risk assessments, access controls, and the documentation auditors actually ask for.
Wireless That Reaches the Whole Lot
Showroom Wi-Fi for customers. Sales-floor tablets for trade-in valuations. Service bay tablets that don’t drop the connection halfway through a multi-point inspection. Guest Wi-Fi separated from the network where your DMS lives. We design dealership Wi-Fi with UniFi or Aruba access points placed so coverage actually reaches the parts counter, the wash bay, AND the back lot where the new arrivals park.
Lot & Service Bay Surveillance
NDAA-compliant cameras for inventory protection, service bay accountability, and customer drop-off / pickup. Cloud + on-prem video so footage survives even when a workstation dies. We position cameras to actually answer questions — “where did that wheel disappear from?”, “did the porter check that customer in?” — instead of just generating useless wide-angle footage.
Co-Managed or Spartan — Your Call
Many dealerships already have an internal IT person juggling DMS tickets and password resets. Co-Managed IT augments your team with NTS tooling, vendor relationships, after-hours coverage, and a second opinion when something big breaks. Don’t have anyone in-house yet? Spartan Support gives you per-device managed IT with site management and block-hour support — predictable cost, no surprises.
FTC Safeguards Rule — what we actually do for your F&I office
Document who has access to customer financial data, where it lives, and what could go wrong. We run this annually and update when your environment changes.
Role-based access, MFA on every account that touches F&I data, named admin accounts (no shared logins), and quick offboarding when staff turn over.
Encrypted at rest on workstations and servers, encrypted in transit for everything that leaves the dealership, and tested backups (not just “we have backups” — actually tested).
A documented “if X happens, do Y” so your team isn’t googling at 2am when something looks off. Tested annually. Required by the rule.
NTS is not your compliance officer or attorney — we handle the technical controls and documentation. Your dealership still needs ownership on policy. We work with whoever you’ve named as your Qualified Individual.
Dealerships we work with across Northern Michigan
Petoskey · Charlevoix · Boyne City · Harbor Springs · Gaylord · Cheboygan · Traverse City · Alpena · Mackinaw City. Remote-first support for routine work; on-site response from Petoskey HQ when the network closet needs hands on it.
Typical response: 15 minutes on critical issues during business hours · After-hours emergency coverage included in Pro-Active tier · Showroom and service-bay visits scheduled within 24 hours for non-emergency on-site work
Ready to stop firefighting?
Tell us what’s chewing up your week — DMS hiccups, Wi-Fi dead zones, F&I compliance pressure, or just a feeling that your current IT setup is one bad day away from a real problem. We’ll be straight about whether we’re a fit.
