Traverse City · Michigan · Grand Traverse County

Traverse City IT Support That Owns the Outcome

Wineries, professional services, hospitality, and the tech ecosystem along West Bay deserve an IT partner who actually owns the outcome. We don’t outsource accountability — the team that picks up your call is the team that finishes the work.

US-31 South, Real People.

Traverse City gets the same NTS team Petoskey does — we run US-31 south regularly and serve clients across Grand Traverse and Leelanau counties. No third-party dispatch, no franchisee, no “your call has been routed.”

From the wineries on Old Mission and Leelanau peninsulas to the law firms downtown to the hospitality stack along Front Street, we already answer phones in this region. We know the bandwidth quirks, the seasonal swings, the vendors who deliver and the ones who don’t.

Traverse City area

Traverse City Businesses We Already Support

A snapshot of the industries we actively serve in Traverse City — not a generic vertical list, the ones we actually answer the phone for every week.

How We Deliver in Traverse City

Three Pillars. One Phone Number.

Most MSPs blur the line between fixing what’s broken, handling everyday requests, and running real projects. We don’t. Each function has its own owner — and every Traverse City client gets all three.

Traverse City Is On Our Weekly Route.

From our Petoskey HQ we run US-31 to Traverse City for project work, on-site visits, and client check-ins. All of Grand Traverse and Leelanau is within our coverage area.

NTS HQ — Petoskey

231 State St. Suite 4

Petoskey, Michigan 49770

Call 844-959-5040

Mon–Fri · 8:00 AM – 5:00 PM ET
On-site visits scheduled regularly to Traverse City
PetoskeyOn-site
Bay Harbor~12 min
Charlevoix~25 min
Boyne City~25 min
Cheboygan~45 min
Gaylord~50 min
Traverse City~1 hr 15 min
Alpena~2 hrs

Why Traverse City Businesses Stay With Us

Not the generic “trust, quality, experience” list every MSP runs. The actual reasons we earn the seat at your QBR table.

Traverse City IT — Common Questions

Traverse City is about an hour and fifteen minutes from Petoskey HQ via US-31. For emergencies, we coordinate fast remote response and dispatch same-business-day when on-site work is needed.

No travel surcharge for Traverse City service-agreement clients. To be clear: on-site visits aren’t bundled into our service agreements — they’re billed separately by the hour — but the drive from Petoskey to TC is on us. You pay for the on-site work, not for the US-31 mileage.

Almost certainly. We don’t replace your line-of-business app — we make sure the network, devices, security, and vendor relationships around it actually work. Our Partner Success team coordinates with your software vendors so you don’t have to be the middleman.

Olympus (Pro-Active IT) clients get an after-hours emergency line that escalates straight to on-call. We’re not a 24/7 NOC pretending to be local — we’re a local team with an honest after-hours posture, and we tell you what’s covered and what isn’t up front.

Yes — we do this regularly. We have a structured onboarding process that pulls credentials, documents your environment in Hudu, gets your team into the support portal, and runs in parallel with your outgoing provider until you’re comfortable with the cutover.

Let’s Talk About What’s Bugging You.

Thirty minutes, no pitch deck, no “let me check with my manager.” Just a real conversation about what’s working, what isn’t, and whether we’d be a fit for Traverse City.