PCI-Aware MSP · Petoskey, MI · Since 2015

Restaurant & Hospitality IT That Survives the Dinner Rush

Your POS shouldn’t be the reason a guest leaves angry. We build hospitality IT that’s rush-tested and PCI-aware from the start — for restaurants, hotels, and resorts across Northern Michigan, whether you run Toast, Square, Clover, Aloha, Micros, Cloudbeds, OPERA, Mews, or another platform.

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The Daily Reality

Common Technology Challenges We Solve

for Restaurants & Hospitality

We support restaurants, hotels, and resorts across Northern Michigan, and the pain points are remarkably consistent. If any of these sound familiar, your generalist IT provider may not understand what it’s like when your POS dies in the middle of a 200-cover Friday — but we do.

POS Goes Down at the Worst Possible Moment

You’re halfway through a Friday dinner service, the POS terminals freeze, and the line at the host stand is now around the block. Every minute of downtime is uncaptured revenue, frustrated guests, and a server team running on memory and paper tickets.

Guest Wi-Fi on the Same Network as Your Card Reader

Guests are streaming Netflix on the same network that processes credit cards. That’s not just slow — it’s a PCI scope problem and a breach waiting to happen. A guest with bad intent on your Wi-Fi is one mistake away from being on your POS network.

PCI Compliance — Which SAQ Are We?

Your processor sent a Self-Assessment Questionnaire. Are you SAQ-A, SAQ-B-IP, or SAQ-D? Does your network segmentation actually keep you out of full SAQ-D scope? If you guess wrong, your processing rate goes up and you’re carrying breach liability that wasn’t in the contract.

Multiple Locations, No Central Visibility

You own three restaurants and a hotel. One of them just went offline 20 minutes ago and you’re only finding out because a guest texted the GM. Multi-site businesses need one dashboard, one phone call, one team that already knows your stack at every property.

Online Ordering Integrations Keep Breaking

DoorDash menu prices are out of sync, Toast didn’t push the update to Uber Eats, and a customer is on the phone yelling about a $4 difference. Every integration is a potential failure point — and during a rush, nobody on staff has time to troubleshoot.

Seasonal Staff, Constant Onboarding

Memorial Day to Labor Day you triple the staff and turn over 40% of them by August. POS roles, M365 accounts, scheduling app logins, kitchen display permissions — without a documented onboarding/offboarding flow, terminated employees still have access weeks later.

PCI-Aware by Design

PCI-Aware IT for Hospitality

What it actually looks like, day to day

PCI compliance isn’t a once-a-year questionnaire. It’s a set of daily configuration choices in the network and devices your team uses every shift. Most hospitality operators we talk to are doing 60% of what’s needed and assume their processor will warn them if they’re not. They won’t — until a breach happens and you find out the hard way that the SAQ you signed was actually false. The cost of getting it wrong starts with chargebacks and ends with card-brand fines.

Network segmentation that actually keeps card data isolated. Your POS terminals, payment devices, and guest Wi-Fi each live on their own VLAN. A compromised guest device cannot reach the card data environment. This is the single biggest PCI scope reducer most operators are missing.
MFA on every back-office system that touches the business. POS admin console, PMS admin, email, payroll, banking, scheduling. Push-based MFA, not text-message codes. A stolen manager password should not be enough to drain the bank account or modify the menu.
Managed EDR on every back-office workstation. The office PC where you process payroll, where invoices are paid, where the manager checks email — these are the doors a ransomware attacker walks through, not the POS itself. EDR watches for ransomware behavior and blocks it in real time.
Back-of-house workstations lock automatically. The host stand PC, the kitchen back-office, the hotel front-desk workstation — auto-lock after idle. A walk-up visitor doesn’t get a chance to glance at last night’s deposit report or a guest’s passport scan.
Encrypted, off-site backup with a tested restore. Menu data, scheduling system, payroll, accounting, surveillance footage retention. We back up nightly, test the restore monthly, and keep an offline copy that ransomware can’t touch.
Vendor management for every payment integration. Processor, POS vendor, online ordering, gateway, gift card system — each one is in PCI scope. We track the contracts, the SAQ requirements, and the certifications. You don’t get the call from your processor saying your vendor is non-compliant and your rates are going up.
Audit logging on POS admin, PMS admin, and back-office systems. When a manager-card refund hits the news for the wrong reason, you need to know who, what, when. We configure logging so you can answer that in five minutes, not five days.
A documented incident response plan. The first 72 hours after a card-data breach determine whether you have a manageable cost or a six-figure card-brand fine. We help you write the plan before you need it, with the right call list and forensic-vendor relationships pre-established.

This is what we mean by PCI-aware — we configure your systems with the assumption that they’ll be probed, audited, or breached someday, and we want your operation to come out of that scenario clean and still open for business.

What We Actually Do

How We Support Your Hospitality Operation

Help Desk That Knows Hospitality Software

Your team calls or emails — we don’t waste time asking what your POS is. We know your stack: Toast, Square, Clover, Aloha, Micros, Lightspeed, Cloudbeds, OPERA, Mews. We know which vendor escalation path each one needs. Average pickup under 15 minutes during business hours, and someone on-call after.

PCI-Aware Microsoft 365 Deployment

We configure M365 the way a hospitality operator needs it — encrypted email, MFA, conditional access, retention policies, multi-property tenant setup, role-based access for managers and corporate. Already on M365 but unsure your tenant is configured correctly? Free posture review.

POS Deployment & Lifecycle Management

New POS rollout, refresh, or expansion to a new property — we handle deployment, cabling, network sizing, payment-device pairing, staff training, and the go-live plan. We work with your POS vendor so you don’t have a four-way conference call at 6 PM the night before service.

Managed Guest Wi-Fi with a Branded Captive Portal

Guest Wi-Fi that’s separated from your POS network, has bandwidth controls so one Netflix-streamer doesn’t kill the room, and looks like your brand when guests log in. Optional: collect email addresses for your marketing list with an opt-in compliant with hospitality privacy expectations.

Multi-Site Monitoring & Central Visibility

You own multiple locations — one dashboard tells you which property is online, which terminal needs attention, and which integration just broke. When something goes down, you find out from us before a guest finds out and tells the GM.

PMS / Property Management Support

Cloudbeds, OPERA, Mews, RoomKeyPMS, RDPWin, Innsight — we support the PMS your front desk lives in. Reservations sync, channel manager integration, OTAs talking to your inventory, and rate plans that actually update everywhere they should.

Vendor Coordination So Your Manager Stops Being IT

POS vendor, processor, online ordering, gift cards, payroll, scheduling app, ISP, kitchen display, surveillance — when something goes wrong, your GM should not be on hold with six vendors. We are the one phone number, and we chase everything else.

Strategic IT Planning for Multi-Year Operations

Quarterly business reviews so your tech decisions stop being reactive. POS lifecycle planning, network refresh, PCI roadmap, cyber insurance compliance, budget forecasting, and a clear path for what’s next — including the new property you’re thinking about opening next spring.

Why Firms Choose Us

We Own the Outcome

“Your POS shouldn’t be the reason a guest leaves angry — we build hospitality IT that’s rush-tested from the start.”

15-minute response time, not next-business-day. When your POS is down mid-service and you’re bleeding revenue every minute, “we’ll have someone reach out tomorrow” is not an acceptable answer.
Local presence in Petoskey. When a problem really does need a person on-site — like an aging server that won’t boot — we’re a short drive away. We support Northern Michigan from Northern Michigan.
PCI-aware technicians, not generalists. Every member of our team is trained on the network segmentation, payment-device handling, and SAQ realities that apply to a hospitality operation. We don’t hand off your tickets to a help desk in another time zone.
Serving Northern Michigan since 2015. A decade of staying in this market, working with operators through Aloha to Toast, on-prem servers to cloud POS, and the seasonality of a tourist economy. We’ve seen the failure modes and built the runbooks.
A signed Master Services Agreement before we touch anything. Hospitality operators need to know what they’re getting and what’s covered. Our agreements are clear, and we sign them before the first ticket.
We own the outcome, not just the ticket. Our job is to keep your service running — not to close tickets and bill add-ons. If something needs more attention than a quick fix, we say so and handle it.

Where We Show Up

Restaurant & Hospitality IT Across Northern Michigan

Headquartered in Petoskey with on-site service across the surrounding region. If your firm is in Northern Michigan and you don’t see your town listed, give us a call — we likely cover you.