Petoskey HQ · Michigan · Since 2015

Petoskey IT Support That Owns the Outcome

You shouldn’t have to chase your IT provider down State Street to find out what’s happening. We own the outcome end-to-end — from incident response to vendor coordination to the project work that keeps your business moving.

This Is Home Base.

Our office is at 231 State St. Suite 4, two blocks from the bayfront. When something breaks in Petoskey, we’re not driving over from Grand Rapids or routing your call to a Tier-1 script. We’re already here, with the parts truck and a local team to back it up.

Petoskey businesses get a different version of NTS than anyone else: in-person quarterly business reviews, on-site project work without travel surcharges, and a team that walks into the chamber meeting on Tuesday and sees half of you across the room.

0 mi

From HQ

On-site

Same-day response

10+ yrs

Serving Petoskey

Petoskey area

Petoskey Businesses We Already Support

A snapshot of the industries we actively serve in Petoskey — not a generic vertical list, the ones we actually answer the phone for every week.

Healthcare & Dental

HIPAA-aware infrastructure for clinics and the dental practices serving the region. Eaglesoft, Dentrix, EHR support.

Hospitality & Restaurants

Seasonal bandwidth that handles peak weekends, POS systems (Toast, Square, Clover), guest Wi-Fi, and back-of-house networks.

Professional Services

Law firms, accountants, and financial advisors who need secure remote access, document control, and a partner who can be on-site same-day.

Construction & Trades

Field-to-office connectivity, ruggedized devices, jobsite Wi-Fi, and the kind of phone system that works when half your team is in a basement crawl space.

Retail & Boutiques

POS uptime, PCI compliance, e-commerce integration, and seasonal staffing rollouts for downtown shops and resort retail.

Non-Profits & Mission

Grant-friendly IT for chambers, foundations, and mission-driven organizations across Northern Michigan.

How We Deliver in Petoskey

Three Pillars. One Phone Number.

Most MSPs blur the line between fixing what’s broken, handling everyday requests, and running real projects. We don’t. Each function has its own owner — and every Petoskey client gets all three.

Support

Pillar 1

Incident response. When something stops working, we restore it — with full visibility while we do it.

✓ Real technicians, no Tier-1 scripts
✓ On-site dispatch from State Street
✓ Status updates without you asking
✓ Full visibility while we work it

Partner Success

Pillar 2

Everyday service requests, vendor coordination, and the accountability layer that makes sure nothing falls through the cracks.

✓ New hire / departure handling
✓ M365, license, & access management
✓ Vendor wrangling (ISP, copier, POS)
✓ Quarterly business reviews in person

Professional Services

Pillar 3

Planned, intentional changes. Strategic consulting plus the project execution to back it up.

✓ Network design & buildouts
✓ Server / cloud migrations
✓ Surveillance camera projects
✓ Office moves & expansions

Petoskey Is Our Hub.

From the State Street office we cover the entire I-75 / US-31 corridor. Drive times are real numbers, not marketing fluff.

NTS HQ

231 State St. Suite 4

Petoskey, Michigan 49770

Get Directions

Mon–Fri · 8:00 AM – 5:00 PM ET
After-hours emergency line available
PetoskeyOn-site
Bay Harbor~12 min
Charlevoix~25 min
Boyne City~25 min
Cheboygan~45 min
Gaylord~50 min
Traverse City~1 hr 15 min
Alpena~2 hrs

Why Petoskey Businesses Stay With Us

Not the generic “trust, quality, experience” list every MSP runs. The actual reasons we earn the seat at your QBR table.

We pick up the phone.

Local number. Real humans on the other end. No “your call has been routed to our partner in another time zone.”

One throat to choke.

Olympus (Pro-Active IT), Spartan Protect, cameras, networks, POS, hardware, hosting — all under one partner. You stop being your own integrator.

Outcomes, not tickets.

Tickets get closed. Outcomes get owned. The difference is who chases the vendor when your ISP swears the line is fine.

We show up locally.

Petoskey Chamber member. Shot or Shock sponsor. Same humans you see in line at Roast & Toast.

Petoskey IT — Common Questions

For emergencies, we aim for a same-business-hour on-site arrival anywhere inside the Petoskey city limits. Bay Harbor and Harbor Springs get the same treatment — we’re a 10-minute drive.

No travel surcharge for our local clients. To be clear on how we structure it: on-site visits aren’t bundled into our service agreements — they’re billed separately by the hour — but travel time inside the Petoskey corridor (Bay Harbor, Harbor Springs, Charlevoix, Boyne City, and the surrounding area) is on us. You pay for the on-site work, not for the drive there.

Almost certainly. We don’t replace your line-of-business app — we make sure the network, devices, security, and vendor relationships around it actually work. Our Partner Success team coordinates with your software vendors so you don’t have to be the middleman.

Olympus (Pro-Active IT) clients get an after-hours emergency line that escalates straight to on-call. We’re not a 24/7 NOC pretending to be local — we’re a local team with an honest after-hours posture, and we tell you what’s covered and what isn’t up front.

Yes — we do this regularly. We have a structured onboarding process that pulls credentials, documents your environment in Hudu, gets your team into the support portal, and runs in parallel with your outgoing provider until you’re comfortable with the cutover.

Let’s Talk About What’s Bugging You.

Thirty minutes, no pitch deck, no “let me check with my manager.” Just a real conversation about what’s working, what isn’t, and whether we’d be a fit for Petoskey.