Spartan Protect
Spartan Protect · Re-Active Tier · NTS Baseline

The IT Foundation. Without the Surprise.

Spartan Protect is our baseline managed tier — endpoint protection, monitoring, and remote support running every day without you thinking about it. Real coverage at a real price, with no hidden upcharges. We tell you what’s included and what’s billed separately, in writing, before you sign.

Spartan Protect Is Built For Three Types of Buyer

Spartan isn’t right for everyone — and we’ll tell you when it isn’t. If you fit one of these, it’s the cleanest path to managed IT in Northern Michigan.

①

You have IT in-house and want a safety net

Your team handles the day-to-day. You want endpoint protection, patching, and a real number to call when they’re underwater or out on vacation.

Spartan + a few annual hours of co-managed support usually does it.
②

You’re a small team that just needs endpoints managed

5–20 people, no internal IT. Your needs are predictable. You want laptops patched, antivirus running, backups confirmed, and somebody to call when something breaks.

Spartan is the right starting tier. Upgrade to Olympus when growth demands it.
③

You’re moving off break-fix and want predictable monthly cost

You’re tired of surprise IT bills. You want a flat monthly per-seat number and confidence that the basics are covered. No more “we’ll see what it costs.”

Spartan locks in the baseline. Project work is quoted separately, never sprung on you.

What’s Included Every Month

Per seat, flat rate. No tier-jumping, no asterisks, no “you’ll need to add the security module for that.”

RMM Endpoint Monitoring & Patching

Every workstation and laptop monitored 24/7. OS patches, third-party app patches, health alerts.

Managed EDR + Anti-Virus

Endpoint detection & response with active threat hunting. Not the antivirus you forgot to renew.

DNS Web Protection

Filtering that blocks phishing domains, malicious sites, and known C2 infrastructure at the network layer.

Remote Support During Business Hours

Call us. Real humans answer. We connect remotely and resolve what we can without rolling a truck.

Server Monitoring (If You Have One)

Same RMM coverage for on-prem servers — health, updates, alerting. No upcharge.

Backup Monitoring

We watch your backup job results daily. If it fails, we know before you do.

Microsoft 365 Baseline Support

User adds, removes, password resets. Mailbox and license tweaks. We handle the routine stuff.

Documentation in Hudu

Your environment, your passwords, your warranties — all documented and accessible if you ever leave us.

How Spartan Protect Actually Works

Re-Active, Honestly Defined.

“Re-active” doesn’t mean “we ignore you until something breaks.” It means we react to what your business needs — without pretending to be a strategic partner you didn’t pay for.

1

Endpoints monitored 24/7

From day one. Your devices get our RMM, EDR, and DNS protection installed. We watch every endpoint and patch on a schedule. You stop thinking about it.

2

Something goes wrong → you call

We pick up. Real technicians, not a script. We connect remotely and resolve what we can without billing extra. Routine fixes are included in your monthly seat fee.

3

On-site or project work, hourly

If a fix requires us on-site, or you need a project (new server, network buildout, office move), it’s quoted separately. No surprises — the rate is on your service agreement.

Spartan vs. Olympus — The Honest Comparison

Most MSPs hide the differences between their tiers. We don’t. Here’s exactly what changes when you go from Spartan to Olympus.

Re-ActiveSpartan Protect
Pro-ActiveOlympus
RMM endpoint monitoring & patching
Included
Included
Managed EDR / anti-virus
Included
Included
DNS web protection
Included
Included
Remote support during business hours
Included
Included
M365 baseline (adds, removes, resets)
Included
Included
Backup monitoring
Included
Included
On-site labor
Billed hourly
Hourly (or bundled per contract)
Travel inside the Petoskey corridor
Included
Included
Partner Success / vendor coordination
—
Included
Quarterly business reviews
—
Included
Strategic IT planning
—
Included
After-hours emergency line
—
Included
Project work (servers, network, office moves)
Quoted separately
Quoted separately
Best for
5–25 seats, predictable needs
20+ seats, growth or compliance

What Spartan Doesn’t Do

We’d rather lose the deal than oversell you. Spartan is a foundation, not a full outsourced IT department. Here’s what isn’t bundled — so you’re not surprised at the first invoice.

!
On-site visits aren’t bundled. If we need to drive to your office to fix something, that’s billed hourly at your service agreement rate. Travel inside the Petoskey corridor is on us, but labor on-site is not free.
!
No quarterly business reviews. Olympus clients get a sit-down every quarter to review IT health, budget, and roadmap. Spartan clients can buy QBR time if they want it.
!
No bundled vendor coordination. When your ISP goes down, your copier vendor ghosts you, or your line-of-business app needs configuration changes — that’s billed by the hour for Spartan clients. Olympus includes it.
!
No 24/7 emergency line. Spartan support runs business hours. After-hours emergencies on Spartan are billed at the emergency rate. Olympus includes an after-hours line.
!
Projects are scoped & quoted separately. Both tiers. New server, network buildout, surveillance camera install, office move — those are project work, scoped up front, never surprises.

Spartan Protect — Common Questions

Flat per-seat monthly fee for endpoint coverage, with a separate per-server rate if you have on-prem servers. The number is on your service agreement. We don’t do “starting at” pricing — we quote you a real number based on your actual environment.

Yes — this is common. Most growing clients start on Spartan and graduate to Olympus once they hit ~20 seats or once they realize they’re paying enough in hourly labor that the all-in Olympus rate makes more sense. We don’t penalize you for upgrading.

We come out. Travel inside the Petoskey corridor is included (no surcharge), but on-site labor is billed at your hourly service agreement rate. We give you the estimate before we roll the truck so you’re not surprised.

Break-fix means you only pay when something breaks — but nothing is being prevented. Spartan is the opposite: 24/7 endpoint monitoring, patching, EDR, and DNS protection are running every day. When something does break, the labor to fix it is hourly — but most problems are caught and resolved before you notice.

Yes. We average 80% of calls answered live by a technician. The rest go to our overflow intake who logs the ticket and dispatches us immediately. No voicemail boxes for support requests.

We document your environment in Hudu (vendors, passwords, licenses, warranties), install our RMM/EDR/DNS stack on every endpoint, set up the support portal for your team, and run in parallel with your previous IT relationship until the cutover is clean.

Want a Real Spartan Quote?

Tell us how many seats, servers, and locations. We’ll send you a one-page proposal with a real monthly number — not a “let’s get on a call to discuss pricing.”