The Stack Behind NTS Services

Why a Small Stack Instead of Vendor Soup

Every MSP's pricing page brags about “best-of-breed” — code for “we'll sell you anything.” That approach makes invoices look impressive and Tuesday-morning support calls look impossible.

NTS standardizes. One EDR vendor. One password manager. One email signature platform. One networking ecosystem. When you have the same stack across the client base, every tech who picks up a ticket already knows the product, the quirks, the upgrade paths and the workarounds. Fewer surprises, faster resolutions, predictable bills.

Productivity & Collaboration

Email, OneDrive, SharePoint, Teams, Word/Excel/PowerPoint. NTS is a Microsoft CSP Indirect Reseller — we bill licensing, configure tenants and apply our security baseline. Business Premium is the default for Pro-Active clients (gives us Intune device management and Conditional Access). Business Basic / Standard for everyone else.

Centralized email signatures across the whole company. Update once, deploy to every user in every Outlook/OWA. Banner campaigns for promos, holiday hours, regulatory disclaimers. No more inconsistent fonts, broken logos or “Sent from my iPhone” on the CEO's replies.

Security & Identity

Behavioral endpoint protection that catches what signature-based antivirus misses — ransomware, fileless malware, living-off-the-land attacks. Auto-isolates infected machines. NTS sees alerts and triages them. Used by every NTS protection plan.

DNS-layer filtering that blocks malicious domains before the browser even renders them — phishing pages, command-and-control callbacks, known malware infrastructure. Works on every device including remote workers. Category-based filtering for productivity / liability domains too.

A dedicated email security layer that catches what Microsoft 365 lets through — sophisticated phishing, business email compromise, internal account takeover detection. Pro-Active baseline. Available as an add-on for Spartan clients who want stronger phishing protection.

Business password management for the whole team. Shared vaults for client accounts, personal vaults for staff. SSO integration with Microsoft 365. Audit logs of who accessed what. Solves the “everyone uses Password1!” problem permanently. More on Keeper rollouts →

A more robust second factor than Microsoft Authenticator alone. Sits in front of M365 sign-ins via federation or Conditional Access. Designed to defeat the push-bombing patterns that break stock Authenticator MFA. Pro-Active inclusion or Spartan-tier upgrade.

The behind-the-scenes monitoring layer NTS uses to see your fleet — disk health, patch status, hardware inventory, performance issues, asset lifecycle. Same agent runs across every NTS protection plan; the difference between tiers is who acts on the alerts.

Networking & Infrastructure

Our standardized networking stack. UniFi Dream Machine routers, UniFi switches (with PoE for cameras and access points), Wi-Fi 6/7 access points, guest portal management. One dashboard for the whole network. Centralized firmware updates, VLAN segregation for guest/IoT/business, captive portal for guest Wi-Fi. More on networking projects →

NDAA-compliant business security cameras integrated with the UniFi network stack. Cloud + on-prem video recording, AI motion detection, license-plate recognition, professional install. More on camera projects →

Procurement, deployment and lifecycle management of business-grade workstations, laptops, servers and accessories. We source from Dell, HP, Lenovo direct or via Pax8 channel — at margins that beat consumer-retail and with business-grade warranties that consumer hardware lacks. More on hardware →

WordPress site hosting with daily backups, security updates, uptime monitoring and a CDN layer. For businesses that want their website treated like infrastructure rather than a side project. More on hosting →

Backup & Continuity

Microsoft retains your data per their retention policies, but those policies are not a backup. We deploy a third-party cloud-to-cloud backup that captures Exchange mailboxes, OneDrive, SharePoint and Teams content with point-in-time recovery. Pro-Active baseline; add-on for Spartan and Tessix customers.

Image-level backups for on-premise servers and critical endpoints — local copy for fast restore, off-site copy for ransomware survival. Tested restores quarterly. Documented restore time objectives. Pro-Active baseline for any client running on-prem infrastructure.

Communications

Cloud-hosted business phone system on the Telnyx network. Auto attendants, call queues, voicemail-to-email, SMS, integrations and Microsoft Teams. Per-user monthly, scales as you hire. More on phone services →

We help you source business-class internet from the right Northern Michigan provider, negotiate the contract, and design failover (cellular backup, dual-WAN) so an ISP outage doesn't kill your operations.