HIPAA-Aware MSP · Petoskey, MI · Since 2015

Optometry IT Support That Actually Owns the Outcome

You shouldn’t have to defend your IT decisions. We build them defensibly from the start — for optometry practices and optical retailers across Northern Michigan.

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The Daily Reality

Common Technology Challenges We Solve

for Optometry & Optical Practices

We’ve supported a multi-location optical retailer and previously worked with an optometry office in our service area. The pain points are remarkably consistent. If any of these sound familiar, your generalist provider may not understand the specifics — but we do.

EHR Slowdowns at the Worst Time

Front desk checking in patients, your tech pre-testing, and the practice management software taking 20 seconds per chart. By 10:30 you’re 40 minutes behind, apologizing to every patient.

HIPAA Uncertainty

You handle PHI every day but you’re not 100% sure your security stack actually meets HIPAA expectations. Hope and think aren’t a defensible answer in an audit.

Internet Down — Again

Of course it happened mid-pretest. The clinic stops, you sit on hold for 25 minutes, and three hours later you eat the lost revenue and the patient frustration.

Multi-Location Drift

Optical inventory in Gaylord shows different numbers than Petoskey. Appointments at one location don’t always show up at the other. You patch it manually and hope nothing falls through.

Imaging Hardware Going Sideways

Autorefractor, OCT, fundus camera, visual field — every one is a small computer that occasionally drops its share or loses its driver. Each fix is a 90-minute scavenger hunt.

Onboarding Takes a Full Day

Permissions, PMS account, MFA, scanner driver, badge printer, label printer — without a documented checklist, every new hire’s setup is slightly different and something always gets missed.

Defensible by Design

HIPAA-Aware IT for an Optometry Practice

What it actually looks like, day to day

HIPAA isn’t an annual checklist or a cabinet binder. It’s a set of daily configuration choices in the systems your team uses every minute of every day. Most optometry practices we talk to are doing 70% of what’s needed and assume that gets them most of the way there. Auditors and breach counsel see it differently — partial compliance is non-compliance, and the cost of getting it wrong starts at six figures.

Encrypted email by default. Patient communications, referral letters, and insurance documents leave your domain encrypted in transit and at rest — no buttons your team has to remember to press.
MFA on every system that touches PHI. Email, your PMS, remote desktop, VPN, imaging vendor portal. Push-based MFA, not text-message codes.
Managed EDR, not just antivirus. Endpoint detection that watches for ransomware behavior, blocks it in real time, and gives us a forensics trail if something does slip through.
Workstation auto-lock and screen timeout. Workstations in pretest, exam, and front desk lock automatically after a short idle period.
Encrypted, off-site backup with a tested restore. We back up nightly, test the restore monthly, and keep an offline copy that ransomware can’t touch.
BAAs with everyone who touches your data. Including us. We sign a BAA before we onboard a healthcare practice.
Audit logging and change history. When something goes wrong, you need to be able to answer who, what, and when. We configure logging so you can.
A documented incident response plan. The first 72 hours after a breach determine whether you have a manageable problem or a catastrophic one. We help you write the plan before you need it.

This is what we mean by HIPAA-aware — we configure your systems with the assumption that they’ll be reviewed, audited, or breached someday, and we want you to come out of that scenario clean.

What We Actually Do

How We Support Your Optometry Practice

Help Desk That Knows Optometry Workflows

Your team calls or emails — we don’t waste time asking what software the EHR is. We know your stack. We know that “the chart isn’t loading” is different from “the schedule isn’t loading,” and we know which vendor escalation path each one needs. Average pickup under 15 minutes during business hours.

HIPAA-Aware Microsoft 365 Deployment

We configure M365 the way a healthcare practice needs it — encrypted email, MFA, conditional access, retention policies, sensitivity labels for PHI, and the BAA in place with Microsoft. Already on M365 but unsure your tenant is configured correctly? Free posture review.

Exam Room Hardware & Diagnostic Imaging

Autorefractors, OCT, fundus cameras, visual fields, lensmeters, edgers — every device is a small computer that needs to be on the network and talking to the right software. We document, manage, and serve as your single point of contact when equipment goes sideways.

Multi-Location Networking & Inventory Sync

If you run more than one location, your network has to be designed as one practice — not two practices held together with email. Secure site-to-site connections, centralized PMS database, and consistent optical inventory across stores.

Patient Data Backup & Disaster Recovery

Patient records aren’t just data — they’re the practice. Hourly snapshots of your PMS database and patient files, encrypted off-site, with a tested restore process. If a workstation dies or ransomware hits, you’re back up while another practice is still on the phone with their insurer.

Vendor Coordination So You Don't Sit on Hold

PMS, imaging, claim portal, ISP, phone, printer maintenance — when something goes wrong, you don’t chase each one. We coordinate vendor escalations on your behalf and keep you in the loop with one point of contact.

Onboarding & Offboarding Procedures

New optician, technician, or front desk staff: workstation built from a documented template — same tools, same permissions, same MFA, same drivers. When someone leaves, we close access cleanly the same day. No drift, no surprises.

Strategic IT Planning

Quarterly business reviews so your IT decisions stop being reactive. Hardware refresh planning, security roadmap, budget forecasting, and a clear path for what’s next. You should know what’s changing six months out, not the morning of the deadline.

Why Practices Choose Us

We Own the Outcome

“You shouldn’t have to defend your IT decisions — we build them defensibly from the start.”

15-minute response time, not next-business-day. When a patient is in your chair and your software just froze, “we’ll have someone reach out tomorrow” is not an acceptable answer.
Local presence in Petoskey. When a problem really does need a person on-site, we’re a short drive away — not a flight away. We support Northern Michigan from Northern Michigan.
HIPAA-aware technicians, not generalists. Every member of our team is trained on healthcare-specific requirements. We don’t hand off your tickets to a help desk in another time zone.
Serving Northern Michigan since 2015. A decade of staying in this market, working with practices through Windows 7 to Windows 11, on-prem to cloud, and the COVID-era remote shift. We’ve seen the failure modes and built the runbooks.
A signed Master Services Agreement and BAA before we touch anything. Healthcare practices need to know what they’re getting and what’s covered. Our agreements are clear, and we sign the BAA before the first ticket.
We own the outcome, not just the ticket. Our job is to keep your practice running — not to close tickets and bill add-ons. If something needs more attention than a quick fix, we say so and handle it.

Where We Show Up

Optometry IT Support Across Northern Michigan

Headquartered in Petoskey with on-site service across the surrounding region. If your practice is in Northern Michigan and you don’t see your town listed, give us a call — we likely cover you.