On-Site & Remote IT Support — When You Need It, On Your Terms
Re-active IT support, break/fix, and incident response for Northern Michigan businesses. No managed services contract required. Call us when something breaks, when ransomware hits, or when a project needs hands on it.
Two Different Things Often Called the Same Name
In the MSP world, “re-active” and “break/fix” sometimes get used as the same thing as a low-cost managed services tier. We separate them on purpose:
Per-device managed IT. EDR, DNS protection, Auto-Admin Elevation, basic site management, block-hour support. You sign a contract and we monitor your environment all month, every month.
No contract, no monthly subscription. You call when something breaks. We bill for the time it takes to fix it. For businesses that already have IT covered most of the time, project work, or for one-off incidents like ransomware response.
When Businesses Call NTS for Re-Active Support
Incident Response
Ransomware, business email compromise, suspected breach, lost laptop with sensitive data. We help you contain it, figure out what happened, get systems back, and document for cyber insurance.
Server / Network Down
File server won’t boot. Office switch died. ISP outage messing up your VPN. We diagnose, fix or escalate, and tell you what to change so it doesn’t happen the same way again.
Hardware Failure / Replacement
Workstation died. Time to replace 4 aging laptops before someone loses data. Need a few new monitors, docks and licenses. We source, deploy and migrate.
Project Work
Office move with cabling. Microsoft 365 setup. Wi-Fi redesign. Camera install. One-off projects scoped, quoted and delivered, no ongoing contract needed.
Internal IT Backup
Your IT person is on vacation, out sick, or just buried in another project. We backstop them for a week or two without trying to take over.
Second Opinion / Audit
“Is what my IT guy is doing right?” “Is this quote reasonable?” “Are we as protected as we think?” We’ll look, tell you straight, and not stretch the engagement.
Incident Response — when it’s not just a slow computer
Ransomware notes. Phishing wire transfers. Compromised email accounts. Lost or stolen laptops with customer data on them. These need a steady hand fast — not someone learning on your dime. Here’s what working with NTS on a security incident looks like:
Isolate affected systems, lock down accounts, stop ongoing access. The bleeding stops before anything else.
Figure out what happened, what was accessed, and how. Logs, timeline, scope.
Bring systems back from clean sources. Reset what needs resetting. Verify normal operations resume.
Written summary for your cyber insurance carrier, attorney, and internal records. What happened, what we did, what changed.
If your business is under active attack right now: call (844) 959-5040. We will tell you whether to pull network cables, shut down systems, or wait for us — based on what we’re hearing.
How Re-Active Support Bills
Straightforward: we bill the time it takes to handle the issue. No monthly retainer, no minimums you don’t use, no auto-renew traps. After-hours and emergency rates are higher, and we tell you that on the phone before we start the clock. If a problem turns into something where ongoing managed IT actually saves you money, we’ll say so — that’s a Spartan or Pro-Active conversation, not a re-active one.
Something Broken? Something Suspicious?
Call us. Real people answer during business hours. Emergency line stays staffed for incident response. We’ll tell you what we’d do if it were our business — then you decide whether to engage us to do it.
