Email Support Requests Directly to the Helpdesk

Want to send an email? Send it to support@ntsmanaged.com This enters your request into our Helpdesk, and organizes it, sets the priority, and assigns it to a technician to work on. 

When emailing the helpdesk, please use your corporate/company email address. This will automatically link your request to your organization so we know who you are and have the rest of your contact info ready! If you are wanting to update a ticket, or add a comment. Please locate the reply in your inbox and reply to the existing ticket email thread 

Ticket Protocol
For example 

• Title: HP Printer Not Working
  Message: I am unable to print to the HP from my computer, I see 4 documents stuck in my queue. 

OR 

• Title: Pop Up in Chrome
  Message: I have a pop up in my browser that is telling me I have a virus and I should call this number. I haven’t called the number what should I do