NTS Get Support Application (Windows OS Only)
You will find this application on your desktop, you may also have a Helpdesk Button next to you which you can press which will launch the application for you without having to leave the screen you are currently on.
When you use the NTS Get Support application, please enter in your name and use your corporate/company email address. This will automatically link your request to your organization so we know who you are and have the rest of your contact info ready!
Ticket Protocol
For example
- Title: HP Printer Not Working
Message: I am unable to print to the HP from my computer, I see 4 documents stuck in my queue.
- There will also be a couple additional boxes that will help gather information on your concern.
- After You’ve entered all the details just press send!
This will create a ticket in our helpdesk software with all of your information so we can get right to work resolving your issue! When something pops up, please use the new application, and any feedback or suggestions are highly welcomed!
As with any new technology, there will be a learning curve, so please reach out to us if you have any questions, and we will happily walk you through the process!
