Olympus & Spartan Partners

Need Support?

Here’s the Fastest Path.

Submitting a ticket through the portal is the fastest way to get help. Phone, email, and your technician are all backup paths — pick whichever fits the situation.

How to Reach Us

Four Channels. Pick the Right One.

All four work. The portal is the fastest because tickets get auto-categorized and routed straight to a technician. The other three are backup paths for when the situation calls for it.

1. Portal Ticket (Fastest)

Use this when: almost everything. Auto-categorized, auto-routed, tracked history, fastest dispatch. Click below to open the portal in a new tab.

Open the portal

2. Phone Call (Urgent)

Use this when: business is down, security incident, deadline-impacting outage. Real human picks up during business hours; on-call escalation after hours.

844-959-5040

3. Email (Non-Urgent)

Use this when: questions, billing, account changes, scheduling. Becomes a portal ticket automatically; same dispatch process, just one extra hop.

success@ntsmanaged.com

4. Mention to Your Technician

Use this when: a tech is already on-site, on a remote-support session, or actively working a ticket. Easiest path while we’re already there with you.

Don’t Have Access Yet?
No welcome email? Account locked?

If you’re an Olympus or Spartan client and you haven’t received your portal welcome email yet — or you can’t get past the login screen — we’ll get you sorted in under a business day.

Other Ways to Reach Us

Real Humans. Real Hours.

Business Hours
Monday – Friday
8 AM – 5 PM Eastern
Tickets via the portal get the fastest response during business hours.
Emergency Line
24/7 On-Call
Call 844-959-5040 and follow the prompts for after-hours.
For business-impacting outages outside business hours.
In Person
Petoskey HQ
231 State St. Suite 4
Petoskey, MI 49770
By appointment — call first.

Portal & Access — FAQs

Common Questions About the Portal

Email success@ntsmanaged.com or call 844-959-5040 and we’ll re-send it. The welcome email contains your invitation to set up portal access — without it, the portal won’t know you exist yet. Same-day turnaround during business hours.

Yes. Each person at your company gets their own login. Tell us who needs access and what role each person should have (basic user, admin, billing-only, etc.) and we’ll set them up.

Tickets submitted through the portal get categorized and routed automatically — they hit our dispatcher faster than email and you get a tracked record you can come back to. Email and phone still work and we still respond, but the portal is the fastest path for non-emergencies.

Yes. Current and historical invoices, open estimates, payment methods, and billing history are all in the portal. If you’re looking for an older invoice that’s not showing, email success@ntsmanaged.com and we’ll pull it for you.

No. The portal is for tickets, documentation, invoices, and self-service. Remote support is a separate link your technician will send you when they need to connect to your machine in real time (it’s usually ntsmanaged.rmmservice.com/connect). The two are not the same.

Not Yet a Partner?

Curious What This Looks Like for Your Business?

Olympus and Spartan clients get their own NTS portal, real human support, and the kind of partnership that doesn’t disappear after the contract is signed. Start with a 30-minute discovery call — free, no commitment.

Northern Technology Services · 231 State St. Suite 4, Petoskey, MI 49770 · Serving Michigan since 2015