More Than the People Who Fix Your Computers
Northern Technology Services helps Northern Michigan businesses plan, protect, and get more out of the technology their operations depend on. Small enough that you know who you’re talking to — disciplined enough that the security, backups, and documentation are actually in place.
Our Story
How It Started
Northern Technology Services was founded in 2015 in Petoskey by Ross Whitmore — a Petoskey local with a genuine interest in technology and a habit of helping people solve problems.
In the early days, NTS was a break/fix shop: show up when something broke, get it working again, and advise on what to buy next. It worked — but it was always reactive.
Over the years, the model changed. Today NTS delivers proactive, fully managed IT — pairing day-to-day support with the security software, backup services, cloud infrastructure, and strategic planning that keep a business running, instead of running to catch up.
What Sets Us Apart
Personalized Service, Strength in Numbers
Northern Technology Services doesn’t employ a vast number of technicians or salespeople — and that’s deliberate. We’ve built our strength through relationships: with the local businesses we serve, with other regional providers, and with the distributors and vendors who back us up.
Our model is built around support, not sales. That focus — being the partner who answers the phone and owns the outcome — is how we’ve earned the trust of businesses throughout Michigan. We’d like to earn yours.
Local Accountability
Built in Petoskey. Serving Northern Michigan.
Local accountability with enterprise-level expertise. When something needs attention, you know who to call — and they’ll actually show up.
Headquartered in Petoskey
Our office is at 231 State St., Suite 4. The team is Michigan-based, our day-to-day is run by our founder, and we’re accountable to the same business community we serve.
Founder-Led Since 2015
Ross Whitmore runs the business day-to-day and is involved in every client relationship. We’ve grown deliberately — we’d rather be the right size than the biggest one.
Statewide Service
We dispatch technicians on-site across Northern Michigan and support clients remotely throughout the state. Most clients sit within ninety minutes of our office.
Service Guarantee
Client Satisfaction, Built In
Don’t you hate following up three times to make sure something actually gets done? So do we. We’ve built our reputation as the company that just gets it done — when you reach out, you know it’s being worked, and a resolution is on the way. During business hours you reach a real person; after hours, our receptionist makes sure your request gets to the technician on call.
Go Deeper
Get to Know NTS
What it’s like to work with us — and the values behind how we show up for clients and for each other.
The platforms and tools we standardize on, and why we choose them — from networks and security to Microsoft 365.
Client Partnerships
What Our Clients Say
NTS does everything for our office. They’re extremely responsive and knowledgeable, and they handle installs and monitoring as if it were their own equipment. It’s reassuring to know someone is watching our back.
NTS is very responsive. Whenever something comes up, they’re right there — sometimes before I even know I’m going to have a problem, they jump in and prevent it from affecting my business. A breath of fresh air.
We needed a complete upgrade of our computer system, and this group was excellent from start to finish. Ross even went the extra mile and negotiated on our behalf with our software vendor to waive extra fees.
Start the Conversation
Let’s Talk About Where You
Want to Go.
A 30-minute conversation with our team. We’ll listen to what you’re working with, ask thoughtful questions, and think through how NTS can help — whether that’s an ongoing partnership, a defined project, or something in between.
Or call us at (844) 959-5040
