How To Update Contact Information In Exchange Online

Introduction

This article describes how administrators and users can update personal contact information by using the Exchange admin center in Microsoft Office 365. It also discusses how administrators can limit the kind of contact information that users can update.

More information

Administrators and users can update the following personal contact information by using the Exchange admin center:

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General:

• First name
• Initial
• Last name
• Display name

Contact location:

• Street
• City
• State/Province
• ZIP/ Postal code
• Country/Region
• Office

Contact numbers:

• Work phone
• Fax
• Home phone
• Mobile number

 Note

Only managed users can update their personal contact information. Users who are in organizations that use directory synchronization can’t update their contact information by using the Exchange admin center. For organizations that use directory synchronization, use on-premises tools to update contact information.

How to update contact information

1. Sign in to Outlook Web App.
2. Click **Settings **, and then click Options.
3. In the left navigation pane, click Account, and then click Edit Information.
4. Make the changes that you want, and then click Save.

 Note

The offline address book (OAB) will not be updated for at least 24 hours.

How administrators can update users’ contact information

1. Sign in to the Office 365 portal (https://portal.office.com) as an administrator.
2. Click Admin, and then click Exchange.
3. In the left navigation pane, click Recipients, and then click Mailboxes.
4. Double-click the user whose contact information you want to change.
5. In the **User Mailbox **window, click Contact Information.
6. Make the changes that you want, and then click Save.

How administrators can limit users’ ability to update their own contact information

This procedure must be applied to all user role policies in an organization.

1. Sign in to the Office 365 portal (https://portal.office.com) as an administrator.
2. Click Admin, and then click Exchange.
3. In the left navigation pane, click permissions, and then click user roles.
4. Select the role that’s assigned to the user. By default, the Default Role Assignment Policy is assigned to all users.
5. Click Edit ().
6. In the **Role Assignment Policy **window, under Contact Policy, make sure that the **MyContactInformation **and the **MyProfileInformation **check boxes are cleared. NoteYou can also control the level of access for the user by clicking to select the two check boxes and then clicking to clear specific options that are listed under the two check boxes.
7. Click Save.