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  1. Turn your printer off completely and unplug it from your power source.
  2. Be sure to save the document you are planning on printing, in the form you want it printed. When you clear your queue, all print jobs that haven’t saved will be erased—it will disappear as well.
  3. Open Windows Services by searching “Services” in your search toolbar or clicking the Window button on your keyboard.
  4. Halfway down your list of Services, you’ll see one called the “Print Spooler.” Right click on the Print Spooler option and look at your options. “STOP” will halt any stuck print you have bogging down your queue.
  5. Once you’ve halted all print jobs using the spooler, use the Windows Explorer browser to search: C:\Windows\System32\Spool\PRINTERS
  6. Delete all existing files in your queue and shut down your computer unit from Windows.
  7. Turn on your printer using the power button, then turn on your computer again.
  8. Print your document. If it works, you’re done!